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Job Locations US-WA-Seattle
Job Post Information* : Posted Date 2 months ago(12/13/2021 7:06 PM)
At Luum we tackle real, big commute problems. As a pioneer in enterprise commute benefit management, we engage employers and their employees to unify mobility options and bring about meaningful change. Now more than ever employers are seeking out Luum’s partnership to support their flexible workplace experience. Luum serves employers across North America with 250 to more than 250,0000 employees. The people of Luum – our ‘Luuminaries’– place high value on collaboration, high-standards, authenticity, and innovation.   Our team is seeking a smart and dedicated Customer Support Specialist capable of supporting a growing portfolio of customers, ranging in size, industry, and complexity. This is a unique opportunity to work with Fortune 500 companies and leading household names. In addition to the responsibilities listed above, you will: - Evangelize the Luum product and help our customers and end users understand capabilities by responding to general inquiries. - Serve as the first line of defense to triage technical support tickets and messages and gather key information. - Liaise with the customer and Luum’s engineering team to enable new features in accordance with customer requirements. - Explore and analyze support ticket data to identify areas for opportunity and improvement. - Contribute to regular maintenance and improvement of our product knowledge base. - Collaborate with the Customer Success team to nurture customer relationships and ensure overall customer delight with Luum.   We'd love to have you on our team if you have: - Have experience with enterprise software. - Know how to listen actively and ask incisive questions to gather information. - Love exploring a variety of ways to solve difficult problems. - Are deeply analytical and pay attention to detail. - Love helping others and consistently deliver over and above. Benefits and perks: - Medical, dental, and vision coverage - Disability and basic life and AD&D - Flexible work hours and time off - 401(k) with company match - Commuter benefits Benefits and perks may vary depending on your employment type with Luum and location in which you are working. Luum provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Luum complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. All your information will be kept confidential according to EEO guidelines. Luum is not open to 3rd party solicitation or resumes for our posted FTE positions. Resumes received from 3rd party agencies that are unsolicited will be considered complimentary. Connect with us https://go.luum.com/ https://www.linkedin.com/company/luum
ID
2021-4220
Job Locations US-WA-Seattle
Job Post Information* : Posted Date 2 months ago(12/13/2021 7:03 PM)
At Luum we tackle real, big commute problems. As a pioneer in enterprise commute management, we engage employees, unify mobility options, and bring about meaningful change. We value individuality, autonomy, and drive (but not the kind that is you alone in a car). We are growing quickly, and this role is essential in realizing that growth and supporting our customer experience team. The ideal candidate should have experience in enterprise customer management and a proven track record in developing and driving high quality relationships. A keen understanding of how to manage complex relationships and navigating the C-suite and decision makers preferably in the SaaS technology space. This is a management role that reports directly to our Sr. Director of. Sales & CX. A successful candidate has the potential to develop and lead a customer experience organization through continuous growth. In Order to be successful in this role you will: - Manage a team of 5-10 Customer Success Managers members to produce outstanding results and improve their own skills - Coaching and mentoring your team, overseeing their professional development, and helping them achieve top metrics and high-quality standards - Providing support in an enterprise solutions environment - Fostering a culture of professionalism, customer advocacy, personal development, and continuous growth on your team and beyond - Serving as a subject matter expert for our key accounts, covering the most complex subject areas of our operations: Policy management, Employee Engagement, Platform adoption, and Retention - Interacting frequently with our Leadership Team, Product & Engineering, Operations, and Sales teams to discuss complex topics that your team will be assisting customers with - Working with your team to recognize areas for improvement so that the underlying issues and areas for increased efficiency and customer value can be quickly implemented - Handling customer escalations from your team We’d love to have you on our team if: - 4+ years’ experience in customer-facing operations, either at a SaaS technology company or similar environment. Preferably working with Enterprise Clients - 2-4 years’ experience managing customer-facing teams - Strong management toolkit with a reputation for leaving thriving employees in your wake - Uncompromising integrity and strong dedication to professionalism - Ability to think critically and apply logical problem-solving skills to isolate and resolve issues - Strong written and verbal communication skills - Attention to detail and strong analytical skills - Interest in and familiarity with mobility solutions, TDM and TMA experience a plus - Great coach / mentor - Strong sense of ownership and responsibility - Data-driven - Strong critical thinking and analytical skills - The ability to concisely and accurately communicate complex topics Benefits and perks: - Medical, dental, and vision coverage - Disability and basic life and AD&D - Flexible work hours and time off - 401(k) with company match - Commuter benefits Benefits and perks may vary depending on your employment type with Luum and location in which you are working. Luum provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Luum complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. All your information will be kept confidential according to EEO guidelines. Luum is not open to 3rd party solicitation or resumes for our posted FTE positions. Resumes received from 3rd party agencies that are unsolicited will be considered complimentary.   Connect with us https://go.luum.com/ https://www.linkedin.com/company/luum
ID
2021-4219
Job Locations US-WA-Seattle
Job Post Information* : Posted Date 2 months ago(12/13/2021 7:05 PM)
  At Luum we tackle real, big commute problems. As a pioneer in enterprise commute benefit management, we engage employers and their employees to unify mobility options and bring about meaningful change. Now more than ever employers are seeking out Luum’s partnership to support their flexible workplace experience. Luum serves employers across North America with 250 to more than 250,0000 employees. The people of Luum – our ‘Luuminaries’– place high value on collaboration, high-standards, authenticity, and innovation.   The Program Coordinator will work as part of a focused team managing a single customer’s comprehensive employee commute experience. Your role will be administering the digital elements of that customer’s parking program. You’ll need a combination of excellent communication and customer service skills for your coordination with on-site facilitators and internal stakeholders in delivering an exceptional parking experience for the customer’s employees. If you have a demonstrated ability to work cross-functionally to deliver clear results, we want to speak with you!     We'd love to have you on our team if you have: - Utilize the Luum platform to manage employee parking assignments, parking waitlists, and permit requests - Proactively communicate with customer’s employees to impart accurate program information and resolve inquiries - Solve problems brought to you by customer’s employees, escalating when needed - Create and maintain program documentation, including, but not limited to: policy documents, email templates, and standard operating procedures - Identify product or process optimizations and make applicable recommendations - Maintain the high standards of the employee parking experience by following the customer’s service guidelines and reducing email churn - Track key program metrics and projects using various tools such as Asana, SmartSheet, and Excel - Provide reports on commuter behavior and program performance using data captured via the Luum platform     We'd love to have you on our team if you have: - 1-3 years of customer service or administrative experience - Comfortability responding to a high volume of emails while navigating other projects - Demonstrated experience solving complex problems for fast-moving, data-driven customers - Good judgement for when to handle things on your own and when to escalate - Eagerness to learn new tools and systems - Self-starter who actively seeks out project opportunities - Strong Excel skills are a plus We’re unique in that our software is purpose-built to solve some of the world’s most pressing challenges. We are still in our nascent growth stages; The ideas you bring up over morning coffee, stand ups, or a Friday afternoon office beverage (spirited or otherwise) could dramatically shape the trajectory of Luum’s success. Benefits and perks: - Medical, dental, and vision coverage - Disability and basic life and AD&D - Flexible work hours and time off - 401(k) with company match - Commuter benefits Benefits and perks may vary depending on your employment type with Luum and location in which you are working. Luum provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Luum complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. All your information will be kept confidential according to EEO guidelines. Luum is not open to 3rd party solicitation or resumes for our posted FTE positions. Resumes received from 3rd party agencies that are unsolicited will be considered complimentary. Connect with us https://go.luum.com/ https://www.linkedin.com/company/luum
ID
2021-4215
Job Locations US-WA-Seattle
Job Post Information* : Posted Date 2 months ago(12/13/2021 7:06 PM)
At Luum we tackle real, big commute problems. As a pioneer in enterprise commute management we engage employees, unify mobility options, and bring about meaningful change. We value individuality, autonomy, and drive (but not the kind that is you alone in a car). We have ambitious goals to expand nationally and this role is essential in realizing that growth. The Product Manager will help innovate, execute product initiatives across the company, and build the strategy and roadmap to deliver on our shared vision for a better commute experience. In this role you will collaborate with a team of software engineers, marketers, customer success, and product designers to understand the needs of the user and bring features to life. In addition to the responsibilities listed above, you will: - Own the product planning life cycle from vision to strategic planning to execution - Engage with customers to understand their use cases and determine value - Drive decision-making and prioritize the roadmap using qualitative and quantitative data - Develop product specifications covering value proposition, use cases, scenarios and features - Ensure delivery of features within Luum’s go-to-market strategy We'd love to have you on our team if you have: - 3-5 years of product management experience - Strong analytical and synthesis skills are a must, including the ability to absorb and process large amounts of data into actionable information - Experience delivering enterprise software - Well-versed in the principles of computer science and software development, and consider the complexity and cost of different approaches to problems Benefits and perks: Medical, dental, and vision coverage Disability and basic life and AD&D Flexible work hours and time off 401(k) with company match Commuter benefits Benefits and perks may vary depending on your employment type with Luum and location in which you are working. Luum provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Luum complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. All your information will be kept confidential according to EEO guidelines. Luum is not open to 3rd party solicitation or resumes for our posted FTE positions. Resumes received from 3rd party agencies that are unsolicited will be considered complimentary. Connect with us https://go.luum.com/ https://www.linkedin.com/company/luum Apply for this job  
ID
2021-4214